Most often then not when people make a claim they are under the impression that they are contacting their insurer. However, in many cases they are actually contacting an outsourced FNOL Call Center. Making a claim is a tough situation and we realize how important it is to handle it correctly. An effective FNOL service system is vital to the image of the company.
Even some of the biggest insurers are unable to implement an effective FNOL system. A lot of them try using an all hands on deck plan to pull all personnel to handle claim calls.
Actec offers an after hours reporting system that works around the clock and it has many benefits. Here are just a few:
- Serving customers 24/7, 365 days a year without fail
- A knowledgeable representative on the other end of the phone
- Optimum customer satisfaction and service
To learn how Actec can aid your business with FNOL systems click here.