FNOL & Absence Reporting

Controlling Loss Through Intake & Reporting Strategies

Actec Systems is a leading provider of FNOL reporting, Day 1 Absence, FMLA, and other data intake for the insurance industry. Actec is dedicated to providing first notice and absence reporting solutions for commercial and personal carriers, self-insured companies, third-party administrators, and managed care organizations. Our team of highly trained professionals are prepared for any challenge.


Actec’s value-added solutions help clients control their costs, gather accurate and timely information and work productively through the claims administration process.

Actec acts as a seamless third party specialist with agents specifically trained as your FNOL intake staff. We answer client calls and handle FNOL intake to client instructions, providing an expert extension of your staff around this critical business function.

Custom Escalation Solutions

US Based Contact Center

Fulfillment Services

Absence Tracking Mobile App

Text & Chat FNOL Support

After Hours Reporting

Day 1 Absence Reporting

Near Shore/Off Shore Capabilities

Actec Systems, a Sertec Company, has provided uninterrupted service every hour of the day since 1989.

Actec’s full-cycle approach moves beyond just transferring information from policyholders to designated stakeholders to provide you with total information management.

More than 100,000 client companies use our contact centers to handle over a million live-answered FNOL and absence calls per year.

Our absence reporting program is aimed at simplifying the leave process for both Human Resources and your employees, as well as reducing risk related to unreported or misreported regulated leaves.

Claim Intake

Trained and dedicated claim intake specialists obtain accurate and timely information for better reporting

Reporting Tools

Custom first notice of loss and absence reporting tools create valuable insight for your organization

Absence Reporting

Cost improvement solutions for evaluating and controlling employee absenteeism through tracking and management

External Solutions

Custom programming and our use of external systems improves your ability to manage FNOL/Absence