Call center agents are the frontline brand ambassadors for businesses. They’re often the first person a customer speaks to when...

Keeping customer churn to a minimum is an ongoing endeavor in the insurance industry. A single poor experience or negative...

Customer expectations are constantly evolving in complexity. In the past, insurance companies only had to compete against each other. Now,...

Technology, innovation, and convenience are constantly increasing customer expectations. Customers often leave a call center interaction dissatisfied, even if they...

Customers have an overwhelming number of options to choose from when considering insurance providers. Well-established organizations, innovative newcomers, and digital...

The pandemic forced many companies to shift to an all-remote staff, but many are returning to the office as the...

People spend a significant portion of their day on their phones. They check it on average every 10 minutes for...

COVID-19 has forever altered the concept of business as usual. Many businesses transitioned to a remote workforce at the onset...