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4 Ways Text Messaging Enhances the Customer Experience and Loyalty
Businesses are struggling more than ever to foster customer loyalty. Today’s customers are more likely to look for new vendors...
Read MoreHow to Manage and Engage Remote Employees
Working from home became an unavoidable reality during the pandemic. Many businesses have cautiously resumed in-person operations, but numerous continue...
Read More5 Customer Service Metrics that Define Successful Call Centers
Call center metrics can reveal the overall health of a call center and determine its likelihood of success. Analyzing metrics...
Read More4 Types of Motivation that Reduce Employee Turnover
All forms of motivation fall into two categories: intrinsic and extrinsic motivation. Intrinsic motivation comes from within. It fuels employees...
Read MoreWhat’s Your Call Center’s Company Culture?
Several elements define a company’s culture. The company’s mission, values, and leadership style all affect how employees engage with each...
Read MoreHow to Help Remote Employees Create the Best Home Office
Employees coveted work-from-home benefits well before the pandemic made it a common practice. Now that COVID restrictions are easing, many...
Read More4 Reasons Why Your Call Center Drives Away Customers
Companies want to deliver a memorable experience anytime their customers engage with them. However, call center errors can create a...
Read MoreBiggest Workplace Time Wasters
Unauthorized absences are a multifaceted problem for employers. Employee absences are expensive, as salaried employees continue to draw a paycheck...
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