Businesses are struggling more than ever to foster customer loyalty. Today’s customers are more likely to look for new vendors...

Working from home became an unavoidable reality during the pandemic. Many businesses have cautiously resumed in-person operations, but numerous continue...

Call center metrics can reveal the overall health of a call center and determine its likelihood of success. Analyzing metrics...

All forms of motivation fall into two categories: intrinsic and extrinsic motivation. Intrinsic motivation comes from within. It fuels employees...

Several elements define a company’s culture. The company’s mission, values, and leadership style all affect how employees engage with each...

Employees coveted work-from-home benefits well before the pandemic made it a common practice. Now that COVID restrictions are easing, many...

Companies want to deliver a memorable experience anytime their customers engage with them. However, call center errors can create a...

Unauthorized absences are a multifaceted problem for employers. Employee absences are expensive, as salaried employees continue to draw a paycheck...