FRED system creates efficiencies in FNOL

Posted on

August 24th, 2011


Recently Actec unveiled FRED version 1 in our contact center.  The Fred system was designed to allow for the following enhancements to our contact center specialists:

  • Improved client customization
  • Reduction of paper
  • Enhancement of best practices

By administering help content and other recources with an integrated maintenance tool, FRED refines claims management and organization.  This creates a frendlier and cost-efficient caller experience.