First Notice of Loss (FNOL) call centers are more than just a method for your customers to file a claim. They are a way to differentiate your company from your competitors and improve customer satisfaction. Whether you handle FNOL reporting in-house or outsource your call center process to a third party, it is important to understand FNOL strategies.
Our five most popular blog posts will help you comprehend vital aspects of FNOL, including:
- The significance of workflow management
- The software, hardware and human resources necessary for FNOL management
- How to balance business needs with state requirements and customer demands with FNOL reporting
- How a multi-channel FNOL strategy is important for customer satisfaction
- The value of creating a one-call solution for FNOL reporting
The top five FNOL blog posts of 2015 are:
- Top 6 Features Of A Workflow Management System
- FNOL Strategies: Efficient Data Entry Strategy For Claim Management
- Enhance Customer Experience With First Notice of Loss Solutions
- Is Your FNOL Processing Ready For Gen Y?
- Improve FNOL One Call Intake Management
Reducing costs while increasing customer satisfaction will improve the ROI of FNOL management. Third party call centers are an effective alternative for in-house FNOL reporting. Third party companies have the up to date solutions and trained staff to handle a variety of FNOL reporting services and can offer professional solutions for reasonable rates.
To help your company understand the intricacies of customer intake solutions, claims handling and first notice of loss, contact the experts at Actec today.