You hope you never have to be involved in filing a claim, but the reality of the situation is that a loss/claim can happen at any given time. It is something we have no control over, however, there is something that we do have control over. Most often rather than not, when a customer makes a call to file a claim, they have to wait some period of time to speak to a claims representative. This delay can sometimes result in legal ramifications.
It is for this reason that a lot of businesses today are outsourcing FNOL for the sole reason being, to enhance and improve the customer experience.
We realize that claims do not traditionally take place between the hours of 9-5. However, with our 24/7 after-hours reporting system, we provide the following:
- A well informed claims representative, always ready to talk to you.
- Instantaneous care for crucial cases.
The advantage of outsourcing FNOL is that it creates the opportunity for providing quality customer service and at an extremely reduced cost. Here at Actec, we have years of experience in the same with a dedicated and phenomenally skilled personnel to assist your business.
To learn and understand more about Actec and how we can provide you with our services contact us.