As insurance and technology evolve, the FNOL workflow process is undergoing important changes. We expect a number of shifts to take root in 2016, including:
- Consumer Engagement Key Metric: Consumer engagement will become a key metric for both buying criterion and performance metrics. FNOL call centers will need to engage customers and ensure satisfaction in addition to filing claims.
- Processes that Can Scale: As companies try to lower costs and increase effectiveness they search for processes that can scale. Software that can scale the FNOL process will be a competitive advantage.
- Quality Data For Processing: As wearable technology and the Internet of Things improves data collection, it will also allow companies to supply more information for FNOL processing to reduce the time it takes to complete documentation.
- All in One Place Platforms: The availability of all in one place platforms for FNOL processing will increase efficiency while decreasing the need for multiple systems.
- Sophisticated Data Modeling: Improved analytics and data modeling will help companies refine the FNOL process.
2016 will see insurance technology improvements that will effect FNOL process management and enhance customer engagement. Better data, analysis and modeling will help companies determine how to improve FNOL process management. All in one place platforms and software that can scale will help refine the management flow of claims by increase up to date information and decrease input errors. With better data and faster processing, companies will be able to hit customer engagement goals and ensure satisfaction.
Contact the experts at Actec to learn how our proprietary solution can help you increase customer engagement with scalable solutions and improved data management.