Proper claim and incident reporting is critical. When an accident occurs, it is important that all information is gathered and processed correctly – the first time. If not, this will slow the reporting process. Slow reporting then leads to slow claim payment and repairs.
Knowing what information is necessary and how to obtain it are paramount. Most business owners are not claim management experts, and although their intentions are good, they do not possess the experience needed to build a complete claim and incident report. This causes a lag in claim processing, leading to a delayed payment.
Do not let a failure to capture all relevant claim information slow down your business.