When a customer submits a claim, it is important for you to remain in control of the FNOL process. This will help you in the later stages, such as negotiation and settlement. Here are five mission-critical steps of the first notice of loss process that are essential for maintaining control of a claim. When the process begins, it’s vital to cultivate a positive relationship with the customer. This happens by:
- Having good listening skills
- Knowing the details of the file
- Understanding how to develop the claim
- Considering all relevant information factors
- Determining how to handle the initial investigation
A positive relationship will help your company work through the process with the claimant. This will prevent the claim from stalling because the customer resists part of the process or holds the company hostage during the negotiation process.
Managing the FNOL process puts your company in control but still creates a positive experience for the customer. Not all claims will progress smoothly, but utilizing strategies that manage first notice of loss will help you work with your customers if the process gets rough.
If you are looking for ways to put your company in control with FNOL management, contact the experts at Actec.