Not all incidents require a claim to be filed. Actec is a primary source for collecting and disseminating any type of critical information, including custom reports, such as sprinkler impairment notices, product recall reports, questionnaires and surveys. Actec also takes care of a variety of inquires and information requests including referrals to PPOs or other vendors or claim office contact information. Routing these high-volume, but low-yield, calls to a dedicated contact center greatly increases the efficiency of your claim management staff. Many different types of claim management, call reception, issue resolution, and resource management can be outsourced to a companies like Actec. And outsourcing claim management, first notice of loss (FNOL) or even just process reports and questionnaires can substantially increase profitability and decrease strain on a company’s central organizational structure.
