Close claims quickly and manage risk at all levels of your organization with Actec’s Full-Cycle Claim and Incident Reporting Solutions. Actec FNOL Intake Specialists are available 24/7,365 days a year to be there when incident occur and to handle after-hours incidents and overflow. Actec is changing the rules of claim and incident reporting management with Claim and Incident Reporting solutions that improve productivity and reduce costs for commercial and personal insurance carriers, self-insured companies, third party administrators, and managed care organizations. Our highly customizable claim and incident reporting approach moves beyond just transferring information from policyholders to designated stakeholders to provide you with total information management.
Tag: Outsource Call Center
Case Study: After-hours, holiday and overflow backup
Since July 2004, Actec has provided all after-hours, overflow, holiday and unanticipated closure coverage for a large national insurance company. We currently have nearly 40 phone lines coming in for this client, for each of their claims offices, their primary care center and several large accounts with custom requirements. Calls range from 50 to 500 daily (primarily after-hours). When unexpected volume is directed to Actec, an additional several hundred calls can be offered during a 2-3 hour timeframe with short notice (if any). Our Intake Specialists enter claims real-time via Internet directly into the client’s claim system and take inquiry messages in our own application, which are automatically emailed to the appropriate recipients for prompt handling.
Are you paying people to sit around waiting for the next call to come in?
Are you paying people to sit around waiting for the next call to come in? Outsourcing to a call center will maximize efficiencies in your operation. Keep your call center open only when your most efficient and use an outsource vendor to pick up calls when you are least efficient. Outsourcing to a call center during times of low occupancy will show up in the bottom line.