Tag: FNOL Technology

Top 3 FNOL Blogs

Posted on

May 25th, 2011

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We’ve been blogging for a while now here at Actec, and we thought it was time to share with you a few of our most popular blogs on first notice of loss, outsourcing, claims management, and other related issues.

For other insights on FNOL, outsourcing, claims handling, overflow, and other resource management, visit our website or check back soon here on our blog!

Zurich Receives High Marks

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May 13th, 2011

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Zurich was rated a close second in its category by risk managers, and 4th in class for claims handling. Actec handles all after-hours, weekend, holiday, and overflow calls for Zurich, and celebrates this triumph of efficiency and outsourcing FNOL in the insurance and risk management industries.

Claims Management, Organization, and Customization

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May 11th, 2011

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Claim intakeis not a one-size-fits-all service. Starting with an in-depth analysis of your goals and current process ensures development of a custom workflow that is right for you. It’s critical to use your business rules to ensure accuracy, minimize call times, and reduce follow-up calls.• Utilize a best practices workflow for a complete, logically organized report.
• Give customers a variety of reporting options like telephone, e-mail, fax, Internet, and even electronic file submission.
• Enter notices directly into your in-house claims management application, seamlessly launched from our contact tracking module, allowing for additional reporting, tracking, forms management, and dissemination capabilities.
• Respond quickly to critical incidents. Your customized plan specifies the data collected, format of reports, detailed recipient notification, and escalation procedures.
• Ensure correct routing of claims – even verify coverage upfront – with rules-driven policy and claim office assignment.
• Increase accuracy, consistency, and efficiency by providing policyholder, location, distribution, carrier, and employee demographic data to populate notices at intake.
• Customize list options with job titles, department codes, medical coding, PPO providers, and more.
• Send data in any file layout, at any frequency – we handle the rest to minimize your IT resource needs.

Three Articles on Understanding and Leveraging FNOL

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April 25th, 2011

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First Notice of Loss can be crucial to smooth business operation. Understanding the various aspects of FNOL and how to leverage it by different means (such as outsourcing) is crucial to maintaining visibility into company operational and organizational success. Here are three of our recent articles that explore the matter:

  1. What Is First Notice of Loss
  2. FNOL Execution in Inclement Conditions
  3. Outsourcing First Notice of Loss

Large-Scale Catastrophe Claims Management

Posted on

March 22nd, 2011

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Actec handled a large-scale catastrophic event for a multinational oil company. Total call volume was above 147,000 (in the first few days calls came on a general claims line until a dedicated 800 number was published) – over 60% received the first month, a daily average of more than 3000, peaking at over 8000. We captured more than 90,000 claim reports, 66% reported telephonically, the remaining 34% captured via a custom Internet report we developed and rolled out about eight hours after notification to proceed. We also participated in daily conference calls and supplied the client with detailed management reports four to five times daily, seven days a week, over a period of four months. Companies large and small require a resource that can organize and deploy adeptly in times of crisis. Don’t leave claim management to chance.

Top 3 Actec FNOL Blogs

Posted on

March 16th, 2011

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Our informational blog on first notice of loss has been running strong for a while now, so we figured it was a good time to check back on some of our most popular content. These are our top 3 blogs on FNOL issues and strategies:

  1. Actec Claim Management Operating in Inclement Conditions
  2. What Is Full-Cycle Claim and Incident Reporting?
  3. 7 Key Terms in the Field of First Notice of Loss

We hope that they provide insightful information, and look forward to producing more informative content about these highly relevant topics.

Actec Publishes Article on Claim Intake Accuracy

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March 14th, 2011

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Sometimes it’s best to leave a job to the experts. For many companies that may mean outsourcing their marketing department, their accounting, or their facility maintenance. For some, it is a matter of professional claim intake. Whether it’s after-hours or full-time, claim intake outsourcing solutions can drastically improve the productivity profitability of a business while simultaneously increasing customer satisfaction. It’s a situation in which everyone walks away happy because each member of the process is entrusted in the field of his or her expertise. For more on the importance of outsourcing claim intake and FNOL (first notice of loss), check out our article at http://www.articlesbase.com/outsourcing-articles/claim-intake-accuracy-key-to-successful-fnol-execution-4097724.html.

7 Key Terms in the Field of First Notice of Loss

Posted on

March 2nd, 2011

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There several important terms when discussing first notice – they may seem esoteric, but their meaning and execution have enhance many businesses and improved the quality of many lives. A positive FNOL interaction is key to successful business operation, but also makes the difference between brightening someone’s day and besmirching it.

  1. First Notice of Loss – The initial report of a claim or incident resulting in loss of an insured product. A crucial element of insurance coverage.
  2. FNOL – Abbreviation for First Notice of Loss
  3. First Report of Injury – The initial report of a claim or incident resulting in injury to an employee. A employer practice required by law.
  4. FROI – Abbreviation for First Report of Injury
  5. Claim Management – The conveyance of an insurance-related claim through a system of communication and investigation to ascertain the appropriate compensation. The more adept and timely the claim management, the less shrink for insurers and the higher satisfaction for clients.
  6. Incident Reporting – A system of documentation for FNOL in which specific details must be thoroughly recorded to ensure proper claim management. Well-trained personnel and a modern, sophisticated incident reporting medium significantly reduce costs due to slow resolution, shrink, and other organizational issues.
  7. Claim Intake Specialist – Personnel cross-trained in claim management and incident reporting to deliver maximized resolution for client and insurer with minimized investment of time and resources.

There are other component of FNOL , but familiarity with these 7 key terms will illuminate much of our industry and its purpose.