Do You Know Which Absences Are Federally Protected?

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December 26th, 2017

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fmlaManaging employee absenteeism is one of the greatest challenges facing employers. Employees miss work due to illness, vacations, and a variety of other factors, which is why most employers offer several types of paid and unpaid leave. However, a few absences for legitimate reasons are not employers’ main attendance concern. It is when employees begin to abuse their sick leave or paid time off that employers need to step in and address the issue. Even so, employers need to make sure they do not take disciplinary action against employees taking time off for reasons protected by federal and state law.

Family and Medical Leave Act (FMLA)

FMLA protects employees when they have to take leave due to major life events. However, the employee must provide written notice that he or she will be absent as well as provide proof that their absence qualifies under FMLA (e.g. a doctor’s note). Some examples of life situations covered by FMLA include:

  • Giving birth and caring for a child during the child’s first year of life
  • Adopting and caring for a child for the first year
  • Caring for a spouse, child, or parent with a serious health issue
  • Taking time off due to a serious health issue
  • Emergencies relating to a spouse, child, or parent due to the military

American with Disabilities Act (ADA)

Businesses that employ individuals with disabilities have to put accommodations in place to ensure that employee can do his or her job without undue hardship. If an employer neglects to implement reasonable accommodations, that employee may not be able complete his or her job properly, resulting in absences. Employers need to discover the root cause of the absences before taking disciplinary action as the absences may fall under the ADA.

Uniformed Services Employment and Reemployment Rights Act (USERRA)

This act protects military members’ jobs after returning from military service. Some periods of service are short, such as mandatory drill periods for individuals in the reserves. However, some service periods are months long and arise with little notice, such as when a reserve unit activates and deploys. In both of these instances, employers cannot take disciplinary action against the affected employee.

Title VII of the Civil Rights Act of 1964

This act protects employees from discrimination based on their race, sex, color, national origin, and religion. Similar to the ADA, employers should investigate employee absences to determine their cause before disciplining the employee. For example, the employee may be absent due to a religious holiday, which Title VII protects.
In addition to federal laws, many states have laws protecting a variety of absences as well. Some of the most common are workers’ compensation and jury duty laws. Managing absenteeism is a challenging job but investing in absence reporting technology can help. To learn more about how absence reporting programs can help employers improve employee attendance while remaining compliant with federal and state laws, contact Actec today.

In Case You Missed It: FMLA & Total Absence Management On-Demand Webinar

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January 20th, 2017

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In this Actec Systems educational webinar subject matter experts John Hearn and Michael Godwin review practical strategies and solutions to logistical challenges in absence management and absence reporting. From administrative retroactive adjustments to compliance inconsistencies and poor clinical handoffs, absence management programs can cause difficulty for even the most organized businesses. Pinpoint your organization’s challenges as we review the following topics:
* Practical absence process vs. compliance details
* Understanding perspectives of various stakeholders
* Identifying and circumventing industry limitations
* Seeing the bigger picture regarding absence management

For a copy of the slides, click here. To learn more about absence reporting, contact us.

Webinar: FMLA & Total Absence Management – Turning a Weakness into an Opportunity

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May 13th, 2016

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In this Actec Systems educational webinar subject matter experts John Hearn and Michael Godwin review practical strategies and solutions to logistical challenges in absence management and absence reporting. From administrative retroactive adjustments to compliance inconsistencies and poor clinical handoffs, absence management programs can cause difficulty for even the most organized businesses. Pinpoint your organization’s challenges as we review the following topics:
* Practical absence process vs. compliance details
* Understanding perspectives of various stakeholders
* Identifying and circumventing industry limitations
* Seeing the bigger picture regarding absence management

For a copy of the slides, click here. To learn more about absence reporting, contact us.

Webinar: FMLA & Absence Management – Processes to Drive Compliance

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April 26th, 2016

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Join Actec Systems for this educational webinar as subject matter experts John Hearn and Michael Godwin review practical strategies and solutions to logistical challenges in absence management and absence reporting. From “notification leakage” to compliance inconsistencies and poor clinical handoffs, absence management programs can cause difficulty for even the most organized businesses. Pinpoint your organization’s challenges as we review the following topics:

  • shutterstock_174966584 smPractical absence processes to support compliance
  • Managing the perspectives of various internal stakeholders
  • Identifying and circumventing industry limitations
  • Big picture process design to support absence management

Two Sessions Held Thursday, May 12th:
11:00 AM – 11:30 AM EDT
2:00 PM – 2:30 PM EDT
Space is limited – use this link to register:
https://attendee.gotowebinar.com/rt/3407114229344092420

Recent Case Study Results: After-Hours Call Center Solution

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December 15th, 2010

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The Problem:

When a human resources administration service company developed an in-house absence management system, they wanted their previous after-hours call center vendor to enter claioms directly into the new application. The vendor refused, offering instead to develop a custom intake solutiong – at the client’s expense. Without an intake service, the client risked alienating their most important customer accounts. The client came to Actec with two absolute requirements – use the newly developed application and start within nine days.

The Solution:

Each of the client’s accounts – primarily large, Fortune 500 companies – requires special handling, from caller authorization to terminology. This was not provided on the custom intake system. Therefore, training and manual documentation was extremely critical. Within seven days, Actec was trained on the client’s system. Actec then prepared workstation manuals and developed backup intake forms to use during the client’s nightly system maintenance downtime.  With an intensive week of training, manual preparation anc connectivity and user setup, we opened our phone lines right on target. The client extended coverage to daytime overflow.

Factors contributing to Actec’s success were:

  • Intake Specialists could call on their familiarity with a broad client base in the absence management, FMLA and disability arena – minimizing training time.
  • Utilizing extensive experience to provide intake services on client applications.
  • Agile organization showed the flexibility required to implement a complex client on a short timeline.