The key to effective and efficient absence management lies in responsiveness and adaptability. Tracking absences from day 1, segregating absence types, and managing various kinds of absences allows corporations to respond quickly to change and to avoid confusion. In this way, absence management is quite similar to FNOL. For more information on absence management, FNOL, and other related queries, contact us.
Tag: First Notice of Loss
Outsourcing First Notice of Loss Solutions
First notice of loss presents an area of great opportunities for many medium and large-scale businesses to improve their bottom line. Decreasing risk and shrink while increasing quality of life for employees is a trade-off where everyone wins. But if it sounds too good to be true, that’s because it can be deceptively complex. Understanding the necessary protocols, staffing a facility with trained professionals, and following up on issues around the clock demands a skill set that most companies lack. For precisely this reason, the practice of outsourcing FNOL solutions is both a logical choice and a sound investment. Leveraging purpose-built professional call centers to field first notice of loss claim intake and handling allows businesses of many sizes to become more agile and adaptable.
Key Terms in FNOL & Absence Management
First notice of loss and absence management programs present a substantial opportunity for organizations to improve efficiency, decrease shrink, and increase the bottom line. The basic concepts of FNOL and absence management are simple enough, but it doesn’t take long to get bogged down in dense terminology and jargon. In this blog we’ll lay out some of the most important terms.
Incident Reporting – The process of transferring data from the initial instance of contact into a working claims document.
Workflow changes – Modifications to documentation and procedure based on new requirements set forth by legislation or corporate shifts in policy.
Intake Specialists – Personnel trained in first notice of loss and incident reporting procedures.
Claims Management – Processing incident reports to resolve necessary documentation, compensation, and other issues arising in the FNOL and absence management process.
Popular FNOL Blogs
First Notice of Loss if an issue that effects the bottom line of companies around the world. Though it is both important and ubiquitous, it is often overlooked or misunderstood. Here are some recent articles that shed light on this important topic:
Actec is a Highly Professional and Efficient Claims Management Company
Every business needs to protect its employees and personnel within the office. Sometimes, however, an incident occurs that points to an employee’s safety risk or liability. In such instances having the support of a claims management company can be the difference between a potential lawsuit and a peaceful resolution. Actec is a claims management company that offers professional services for labor and industry claims. Actec has many years of experience in the field as do the company’s professionals. By using the company’s claim management and FNOL (First Notice of Loss) services, business owners can effectively manage risk, increase productivity and reduce costs when it concerns their employees.
Actec’s specialists are always there to help customers close labor and industry claims quickly and manage all levels of risk in an organization. Actec FNOL intake specialists are specially trained to handle after-hours incidents and overflow. They provide detailed reports that capture all the information required for a professional claims management company. The labor and industry claim reporting approach followed by Actec is highly customizable when it comes to providing relevant information to clients. By adapting the workflow according to the needs and requirements of the clients, Actec’s professionals can provide truly cost effective solutions for every client’s needs.
About Actec
Actec offers claim and incident reporting services to improve productivity of the employees and help reduce costs for commercial and personal insurance carriers, self-insured companies, third party administrators, and managed care organizations. Find out more by browsing through www.actec.net.
Fraud Prevention and Absence Management Via Outsourced Call Centers
Unmanaged employee absences can grind an organization to a halt. As soon as an employee reports an absence, many steps must be taken. Automatic notification of all affected parties, activation of replacement procedures, and the intake process for absences related to short-term disability, long-term disability, or Family Medical Leave Act (FMLA) incidents are all pivotal in unfettered operation. Beyond these necessary and basic requirements, Actec also records the intended beginning and completion of the absence so you can plan accordingly, all without consuming your supervisors’ valuable time. Another equally critical component is to stay connected with feedback from your employees regarding fraud, theft, sexual harassment, ethical concerns, equipment breakdowns, and safety matters to eliminate potential problems before they evolve into serious liability issues and lawsuits. Soliciting such feedback from your employees not only reduces your liability, but it also increases retention and improves the working environment for all of your employees as it makes them better appreciate the important role they play in the communication cycle. It also keeps organizations in compliance with the Sarbanes-Oxley Act of 2002, which mandates that companies provide a way for employees to submit anonymous reports about financial irregularities without fear of retaliation. Going without an expert outsourced call center can have a devastating long-term impact on a company’s future. Without FNOL, organization and loss mitigation technologies, things fall through the cracks.
Top 3 FNOL Blogs
We’ve been blogging for a while now here at Actec, and we thought it was time to share with you a few of our most popular blogs on first notice of loss, outsourcing, claims management, and other related issues.
- Full-Cycle Claim Reporting
- 7 Key Terms in the Field of First Notice of Loss
- What is FNOL and Why Is It Important?
For other insights on FNOL, outsourcing, claims handling, overflow, and other resource management, visit our website or check back soon here on our blog!
Zurich Receives High Marks
Zurich was rated a close second in its category by risk managers, and 4th in class for claims handling. Actec handles all after-hours, weekend, holiday, and overflow calls for Zurich, and celebrates this triumph of efficiency and outsourcing FNOL in the insurance and risk management industries.
Three Articles on Understanding and Leveraging FNOL
First Notice of Loss can be crucial to smooth business operation. Understanding the various aspects of FNOL and how to leverage it by different means (such as outsourcing) is crucial to maintaining visibility into company operational and organizational success. Here are three of our recent articles that explore the matter:
Our Most Popular FNOL Article
Most people and companies are often unaware that when they first contact their insurance provider to report theft, loss or damage that they are actually contacting a first notice of loss (FNOL) call center. FNOL call centers typically operate 365 days a year, round the clock, ensuring policy holders can easily report a loss, and further, that the respective insurance companies receive timely and accurate claim loss data. First notice of loss operations are sometimes staffed internally, but more frequently these days, the operations are outsourced to a specialist. As one can imagine with any 24/7 by 365 day a year operation, staffing, training and accurate claims intake are challenging for any organization. There are different types of vendors which offer solutions for FNOL, some offer software, others offer a comprehensive call center based on a proprietary application, and still others customize their call center operation to accommodate any platform. These are platform agnostic vendors who claim to work with insurance companies’ existing platforms. To read more, check out the full article.