Category: FNOL Technology

FNOL: The Backbone of Claims Handling

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February 25th, 2015

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FNOL is the backbone for claims handling, outlining fundamental strategies to organize and improve tracking methodology. Though it speaks to the fundamentals, FNOL can be very complex.

The process of claims handling can cause anxiety for internal and external customers alike. They need care and compassion on your part. Yet it’s crucial that you ask the right questions to collect appropriately detailed information. These details must then be uploaded into a claims management system in a timely manner.

One mistake can prove costly to both your bottom line and your reputation.

It’s vital to have staff and employees trained in claim handling. They need to be equipped with the know-how of the situation. All the while being able to comfort the customer and carry out his/her job.

A capable FNOL specialist should provide:

  • An extraordinary representative who is well informed about the process
  • A representative who is always ready to talk to a customer
  • A representative who can provide instant care for critical situations

Contact us to find out even more about Actec and our services.

Top 3 FNOL Guarantees

Posted on

February 18th, 2015

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Most often then not when people make a claim they are under the impression that they are contacting their insurer. However, in many cases they are actually contacting an outsourced FNOL Call Center. Making a claim is a tough situation and we realize how important it is to handle it correctly. An effective FNOL service system is vital to the image of the company.

Even some of the biggest insurers are unable to implement an effective FNOL system. A lot of them try using an all hands on deck plan to pull all personnel to handle claim calls.

Actec offers an after hours reporting system that works around the clock and it has many benefits. Here are just a few:

  • Serving customers 24/7, 365 days a year without fail
  • A knowledgeable representative on the other end of the phone
  • Optimum customer satisfaction and service

To learn how Actec can aid your business with FNOL systems click here.

Integrating For Better Claims Management

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February 4th, 2015

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The truth about claims management is that it faces a lot of issues – issues with regard to long implementation cycles, claim processing being carried out inefficiently and much more. The biggest reason for this is that the claim system is not properly integrated.

With the changing times, radical integration of these huge and intricate processes can be attained by leveraging technology. There are several advantages of using an integrated system.

  • Single user environments
  • Optimized claims handling procedures
  • Presentation of multiple data assets for enhanced alert competences
  • Greater task automation openings

The technology developments attained with the aid of advanced integration can improve efficiency in adjusters, encourage improved decisions, and even produce greater customer experience. It creates a system that is centrally controlled and plays the role of an organizer for the entire claims processing procedure.

With all these new developments open for implementation, it aids in better understanding to identify and detect fraud cases. This brings about an overall decrease in the gravity in claims.

To learn more about how Actec can assist your business in claims management click here.

FNOL Reporting After-Hours

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January 27th, 2015

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You hope you never have to be involved in filing a claim, but the reality of the situation is that a loss/claim can happen at any given time. It is something we have no control over, however, there is something that we do have control over. Most often rather than not, when a customer makes a call to file a claim, they have to wait some period of time to speak to a claims representative. This delay can sometimes result in legal ramifications.

It is for this reason that a lot of businesses today are outsourcing FNOL for the sole reason being, to enhance and improve the customer experience.

We realize that claims do not traditionally take place between the hours of 9-5. However, with our 24/7 after-hours reporting system, we provide the following:

  1. A well informed claims representative, always ready to talk to you.
  2. Instantaneous care for crucial cases.

The advantage of outsourcing FNOL is that it creates the opportunity for providing quality customer service and at an extremely reduced cost. Here at Actec, we have years of experience in the same with a dedicated and phenomenally skilled personnel to assist your business.

To learn and understand more about Actec and how we can provide you with our services contact us.

Why So Many Claims Happen At Night

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December 19th, 2014

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Today’s society is now running all of the time, and people are now doing everything at all times of the day.  This means great things for the output of our country and getting things done, but it also means that a claim can occur at any time of the day or night.

People now do things at night that they use to only do during the day, including working, running and just about anything else you can imagine.   In addition the biggest claim areas most insurance companies worry about also have a very good chance of happening at night.

Though driving accidents have been down over 40% of fatal car accidents still happen at night.  In addition, of the over 2,500 deaths caused each year by home fires most of them occur during the night time when the family is sleeping.

Given all of this, insurance companies need to be sure they offer optimal after hours claim services so their customers are well taken care of at their greatest time of need.  To learn more about these services click here.

Popular FNOL Blogs

Posted on

December 11th, 2014

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First notice of loss is a crucial component of loss mitigation and claims management for a wide variety of medium to large-scale businesses. What does your notification and claims handling process look like? How actively engaged are you in your loss control and claims handling procedures?

Most businesses lose money simply by failing to pay enough attention to these important aspects of doing business in the 21st century. Read some of these popular FNOL blogs to learn more.

First Notice of Loss Video Tutorial

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November 26th, 2014

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Watch this cool new 3 minute whiteboard video on first notice of loss.

First Notice and Corporate Loss Prevention

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November 11th, 2014

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First notice of loss plays a crucial role in loss prevention for large-scale corporations. This manifests in multiple ways. Accidental misreporting or under-reporting can occur, resulting in lost time for the company. Intentional misrepresentation of time, injuries, and other issues can also occur. Without a system in place to track and verify these incidents, problems like these will arise. Studies have shown that the incidence of theft increases dramatically when the opportunity is evident. Employing a thorough FNOL program shows that a company cares about its employees in multiple ways, including increases to the bottom line.

Top Incident Reporting & Claims Management Blogs

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October 14th, 2014

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Incident reporting and claims management are vital components of an effective first notice of loss program. Executing these fundamental yet nuanced tasks requires a deep understanding of claim intake methodology, a high degree of organization, and a sense of urgency. To better understand why these issues are so important for your business and the ramifications of going without FNOL solutions, check out these blogs:

FNOL Case Study

Posted on

September 29th, 2014

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Actec handled a large-scale catastrophic event for a large multinational oil company. Total call volume was above 147,000 (in the first few days calls came on a general claims line until a dedicated 800 number was published) – over 60% received the first month, a daily average of more than 3000, peaking at over 8000. We captured more than 90,000 claim reports, 66% reported telephonically, the remaining 34% captured via a custom Internet report we developed and rolled out about eight hours after notification to proceed. We also participated in daily conference calls and supplied the client with detailed management reports four to five times daily, seven days a week, over a period of four months. To learn more about how these solutions can help your business, contact us.