Absence Management Article Published

Posted on

January 31st, 2013

Actec recently published an absence management article to one of the most highly regarded online journal/article repositories in the world. Here’s an excerpt:

According to many leading industry organizations, Absence Management Programs are implemented to help control absences due to illness or injury. The goal is to target and mitigate unexplained, unscheduled or excessive absenteeism. Some of these management programs cover a broad array of absences, often referred to as “Total Absence Management”, while others focus on rapid response for a narrower scope of absences, often called “Day One Absence Management”. Casual absence management (dealing with brief illness and non-illness related absences) also plays an important role in both types of programs.

To read more, use this link: http://EzineArticles.com/7466659. For more info, contact us.

Top Absence Management Blogs

Posted on

January 24th, 2013

Andrew

We’ve been blogging a lot lately about absence management. It represents a crucial component of efficiently and accurately managing large-scale organizations in which untracked absences can cause devastating effects on the bottom line. Here some popular recent blog articles on absence management principles and solutions:

Principles of Claims Management

Posted on

January 10th, 2013

Andrew

Cost-effective claims management is dependent upon capturing accurate information in a prompt and well-organized manner. When policyholders report a notice, greeting them professionally is important. Of equal importance is the professionalism exhibited on the other end of the process – data entry. Trained intake specialists must quickly and accurately ask the right questions and enter the appropriate information into the applicable form using a best practices workflow.

Only through years of first notice of loss (FNOL) experience can claim intake best practices be honed into a streamlined training program. Whether entering notices into a custom application, a standardized application, or your in-house claims management system, capturing the vital details quickly and effectively while maintaining a pleasant demeanor is paramount. Providing medical coding, duplicate checking, quality assurance reviews, and notice completion in addition to streamlined and skilled services keeps costs down and satisfaction up – where they belong.

Efficiently Manage Your Risks with Incident Reporting Services

Posted on

June 27th, 2012

Andrew

Actec Systems is a reputable name in the industry for providing efficient incident reporting services to clients. The intake specialists are experienced in handling calls and reporting all vital details at FNOL. The call center employs multiple T-1 and T-3 lines and the most advanced VoIP switch technology so not a single call gets missed. They conduct an in-depth analysis of your goals and design customized scripts to capture the details that you need and then offer your customers various reporting options such as e-mail, fax, internet and electronic file submission. They improve the quality and quantity of the data captured. The specialists at Actec Systems are experienced in designing and implementing highly intuitive workflow driven applications for your business.

The best feature of Actec Systems is that their solutions are customer driven. For effective incident reporting management, they employ the best practices for capturing complete information at the first time. The customized workflows ensure accuracy and reduction in call times. All data is accurately recorded in their proprietary system. The claims reports are then converted into actionable reports so you can start investigations, track activities and manage risks. The complete incident reports are sent to various recipients such as government agencies via EDI, mail, phone, e-mail or other format.

Incident reporting services help reduce the claims paid out, the handling expenses and administrative costs. The litigation costs as well as medical expenses also get reduced. Their clear and accurate details provide you a complete overview and you can easily identify risks and manage them. The benefits of incident reporting management include lowering call handle times and increasing the efficiency of customer services. With Actec services, you can gain a complete view of claims operations through real-time analytics. You will be in a position to conveniently resolve claims faster and gain higher customer satisfaction and loyalty. For more information about Actec Systems, please browse through www.actec.net.

Actec Systems Is a Trusted Provider of Incident Reporting Services

Posted on

April 3rd, 2012

Andrew

Actec Systems specializes in the handling of claim and incident
reporting management through full-cycle claim and incident reporting solutions.
Having been in the insurance sector for many years, their services have been
trusted by hundreds of insurance carriers, third party administrators as well as
managed care organizations. Their personalized and comprehensive approach helps
your business improve productivity and reduce costs. They are committed to
providing all-around excellence. Actec’s complete incident reporting services are
cost-effective solutions for every size organization. The company provides
full-service incident reporting including first notice of loss and utilizes the
best practices to make an accurate and complete first report. They also customize
workflows to appropriately suit the needs of your business.

Actec intake specialists are experienced and courteous and greet every
customer in a professional manner. They are trained to handle worker’s
compensation, general liability, short-term and long-term disability claims and
to provide detailed answers to all your customer’s questions. All data stored
in their proprietary software is converted into actionable reports so that you
can easily manage risks and increase your profits. They provide the best incident
reporting solutions along with all-time assistance and support to your callers,
so you can focus on handling the events rather than receiving the phone calls.
The company implements an accord form or custom report and immediately
distributes it to the designated recipients.

At Actec Systems, incident reporting consultants develop a strategic
plan to make your in-house system operate at the optimal performance level.
They also guide you in the development of an efficient work-flow so you can
conveniently govern the management of each incident. Incident reporting services
cover more than just transferring information from insured to the stakeholders,
they provide you with total information management. The comprehensive solutions
are aimed at increasing the productivity of your employees, reducing costs and
managing risks. In addition to this, Actec also provides quality assurance
reviews, duplicate checking and notice completion. Actec is the best choice for
maintaining quality customer service for your clients. For more details, please
browse through www.actec.net.

Actec is a Highly Professional and Efficient Claims Management Company

Posted on

April 2nd, 2012

Andrew

Every business needs to protect its employees and personnel within the office. Sometimes, however, an incident occurs that points to an employee’s safety risk or liability. In such instances having the support of a claims management company can be the difference between a potential lawsuit and a peaceful resolution. Actec is a claims management company that offers professional services for labor and industry claims. Actec has many years of experience in the field as do the company’s professionals. By using the company’s claim management and FNOL (First Notice of Loss) services, business owners can effectively manage risk, increase productivity and reduce costs when it concerns their employees.

Actec’s specialists are always there to help customers close labor and industry claims quickly and manage all levels of risk in an organization. Actec FNOL intake specialists are specially trained to handle after-hours incidents and overflow. They provide detailed reports that capture all the information required for a professional claims management company. The labor and industry claim reporting approach followed by Actec is highly customizable when it comes to providing relevant information to clients. By adapting the workflow according to the needs and requirements of the clients, Actec’s professionals can provide truly cost effective solutions for every client’s needs.

About Actec
Actec offers claim and incident reporting services to improve productivity of the employees and help reduce costs for commercial and personal insurance carriers, self-insured companies, third party administrators, and managed care organizations. Find out more by browsing through www.actec.net.

Actec.net offers Claim Reporting Services

Posted on

March 1st, 2012

Andrew

Accidents can happen anywhere and at any time. To get the
claim for an incident, it is required that the people involved in the incident
report it to the proper authorities. ActecSystems is a Sertec company that offers
claim and incident reporting systems through full-cycle claim and incident
reporting solutions. These solutions are ideal for corporations as well as
individuals. By reporting incidents properly and on time, productivity can be
increased and costs for commercial and personal insurance can be reduced. As an incident reporting company, Actec offers
a full cycle approach for claim reporting that provides clients with total
information management. Presently, Actec has more than 100,000 client companies,
resulting in Actec’s contact centers handling more than a million live-answered
calls per year.

A claim reporting company like Actec can help companies increase
the productivity of their employees, reduce costs and effectively manage risk
with Full-Cycle Claim and Incident Reporting solutions. The 24/7 contact center
operated by Actec allows clients to report claims and other incidents promptly
and initiate the process for a quick resolution. With Actec’s full-service
first notice of loss (FNOL) and other incident intake in a single point of
contact, clients can report all incidents easily. The first report plays a
crucial role in determining the course of action and closure of claims. Actec’s
24/7, 365 days a year FNOL Intake Specialists are always available for clients
when an incident occurs and the first notice of loss report needs to be filed.
The claim and incident reporting approach used by Actec is highly customizable
and provides complete information management to clients without any
complications.

Now you can increase the productivity of your employees,
reduce costs, and effectively manage risk with Full-Cycle Claim and Incident
Reporting systems from Actec. Find out more by browsing through www.actec.net or contact us today for more
information.

After hours, Overflow and Call Center Closure coverage for FNOL

Posted on

December 7th, 2011

Andrew

Since July 2004, Actec has provided all after-hours, overflow, holiday and unanticipated closure coverage for a large national insurance company. We currently have nearly 40 phone lines coming in for this client, for each of their claims offices, their primary care center and several large accounts with custom requirements. Calls range from 50 to 500 daily (primarily after-hours). When unexpected volume is directed to Actec, an additional several hundred calls can be offered during a 2-3 hour timeframe with short notice (if any). Our Intake Specialists enter claims real-time via Internet directly into the client’s claim system and take inquiry messages in our own application, which are automatically emailed to the appropriate recipients for prompt handling.

Hurricane Irene reminds us, do you have a back up plan?

Posted on

August 31st, 2011

Andrew

Many of Actec’s FNOL (First Notice of Loss) customers had their call centers temporarily shut down due to the recent Hurricane that ran up the east coast. Most of these customers outsource to Actec for after hours coverage in addition to overflow. During the storm calls were automatically flipped to Actec for handling. Monday alone we handled an addition 20% over our normal daily volume. Actec can set up disaster recovery programs for you so that your customers will receive the same great customer service they always receive.

Contact Paul Neleman at Actec systems for information on our FNOL services. pneleman@actec.net

FRED system creates efficiencies in FNOL

Posted on

August 24th, 2011

Andrew

Recently Actec unveiled FRED version 1 in our contact center. The Fred system was designed to allow for the following enhancements to our contact center specialists:

Improved client customization
Reduction of paper
Enhancement of best practices

By administering help content and other recources with an integrated maintenance tool, FRED refines claims management and organization. This creates a frendlier and cost-efficient caller experience.