You hope you never have to be involved in filing a claim, but the reality of the situation is that a loss/claim can happen at any given time. It is something we have no control over, however, there is something that we do have control over. Most often rather than not, when a customer makes a call to file a claim, they have to wait some period of time to speak to a claims representative. This delay can sometimes result in legal ramifications.
It is for this reason that a lot of businesses today are outsourcing FNOL for the sole reason being, to enhance and improve the customer experience.
We realize that claims do not traditionally take place between the hours of 9-5. However, with our 24/7 after-hours reporting system, we provide the following:
- A well informed claims representative, always ready to talk to you.
- Instantaneous care for crucial cases.
The advantage of outsourcing FNOL is that it creates the opportunity for providing quality customer service and at an extremely reduced cost. Here at Actec, we have years of experience in the same with a dedicated and phenomenally skilled personnel to assist your business.
To learn and understand more about Actec and how we can provide you with our services contact us.
Understanding what an FROI (First Response of Injury) and SROI (Subsequent Response of Injury) report is can have a huge impact on when, and how, your company handles Workers Compensation claims. Here’s a quick breakdown to help differentiate the two.
Track individual employee absences.
Employee attendance issues should be handled in an effective manner that conveys the company standpoint across without putting the employee down. Read on for eight simple steps that can help you manage the process in a thoughtful manner, one that ensures everything goes smoothly when an issue arises.
First notice of loss is a crucial component of loss mitigation and claims management for a wide variety of medium to large-scale businesses. What does your notification and claims handling process look like? How actively engaged are you in your loss control and claims handling procedures?
Don’t let employee absences slow down your organization. As soon as an employee reports an absence, there are many steps to be taken. Automatic notification of all affected parties, activation of procedures to find a replacement, and beginning the intake process for absences related to short-term disability, long-term disability, or Family Medical Leave Act (FMLA) incidents are all crucial elements. Beyond this, Actec also records when the absence will begin and when the employee will return so you can plan accordingly, all without consuming your supervisors’ valuable time.