Customization
Our philosophy is that any and all customer requirements take absolute precedence. Because we use a proprietary FNOL intake solution in house, we have fewer constraints than a software/ASP vendor, and can implement customizations quickly, as needed rather than on a rigid schedule. We have in the past developed an entirely custom browser-based solution to intake claims for an oil company during a catastrophic event. Additional client- or customer-specific questions and instructional scripts can be set up, changed or deleted within minutes by the Account Manager.

The many built-in capabilities are primarily profile driven to easily manage the needs of our diverse customer base.

Customer set-up profiles provide flexibility in customizing workflows, including personalized greetings, lines of business, custom questions and report types, policy, carrier and claim office assignments, distributions, etc.