Insurance companies frequently grapple with operational bottlenecks in claims reporting, leading to increased costs, delays, and compromised client satisfaction. Streamlining...

Employee absences are more than just a line item in today’s workplace—they’re an overlooked gateway to improving workplace productivity and...

In today’s digital world, customers expect 24/7 service, especially during critical moments like filing an insurance claim. Just as people...

The insurance industry has seen some major changes, largely driven by the adoption of artificial intelligence (AI) in the First...

In today’s world, every second counts—especially in insurance. When policyholders experience something unexpected, like an auto accident or a storm-damaged...

There is often a great divide between what call center managers believe motivates their employees and what the employees actually...

Younger Millennials and Zoomers loathe speaking on the phone. The stark shift in communication style from Gen X to Millennials...

Contact centers are critical for many businesses to ensure their customers receive a satisfactory experience. However, customers often dread calling...