Fraud Prevention and Absence Management Via Outsourced Call Centers

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June 6th, 2011

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Unmanaged employee absences can grind an organization to a halt. As soon as an employee reports an absence, many steps must be taken. Automatic notification of all affected parties, activation of replacement procedures, and the intake process for absences related to short-term disability, long-term disability, or Family Medical Leave Act (FMLA) incidents are all pivotal in unfettered operation. Beyond these necessary and basic requirements, Actec also records the intended beginning and completion of the absence so you can plan accordingly, all without consuming your supervisors’ valuable time. Another equally critical component is to stay connected with feedback from your employees regarding fraud, theft, sexual harassment, ethical concerns, equipment breakdowns, and safety matters to eliminate potential problems before they evolve into serious liability issues and lawsuits. Soliciting such feedback from your employees not only reduces your liability, but it also increases retention and improves the working environment for all of your employees as it makes them better appreciate the important role they play in the communication cycle. It also keeps organizations in compliance with the Sarbanes-Oxley Act of 2002, which mandates that companies provide a way for employees to submit anonymous reports about financial irregularities without fear of retaliation. Going without an expert outsourced call center can have a devastating long-term impact on a company’s future. Without FNOL, organization and loss mitigation technologies, things fall through the cracks.

Zurich Receives High Marks

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May 13th, 2011

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Zurich was rated a close second in its category by risk managers, and 4th in class for claims handling. Actec handles all after-hours, weekend, holiday, and overflow calls for Zurich, and celebrates this triumph of efficiency and outsourcing FNOL in the insurance and risk management industries.

Safety Through DriverCheck

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May 12th, 2011

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DriverCheck identifies unsafe drivers and corrects their behavior, before they have a collision, through Full-Cycle 24/7 Vehicle Monitoring and Training, guaranteed to reduce collision costs, increase profits, and save lives.Insurance and private companies have reduced at-fault collisions by 50% or more with DriverCheck. We guarantee at least a 10% reduction in at-fault collisions in the first year or the program is free. A superb compliment to claims handling and other risk management strategies – see for yourself.