FNOL for Your Business

Posted on

April 16th, 2014

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Different organizations require individualized FNOL solutions. Using a proprietary intake solution in house, we have fewer constraints than a software/ASP vendor, and can implement customizations quickly, as needed rather than on a rigid schedule. We have developed custom browser-based solutions for claim intake, and additional client- or customer-specific questions and instructional scripts can be set up, changed or deleted within minutes by the Account Manager.The many built-in capabilities are primarily profile driven to easily manage the needs of our diverse customer base.

  • Customer set-up profiles provide flexibility in customizing workflows, including personalized greetings, lines of business, custom questions and report types, policy, carrier and claim office assignments, distributions, etc.
  • CTI hooks and call logging from start to finish
  • Complete FNOL activity tracking, with system timestamps for calls, notice entry, post-intake procedures, distribution and filing
  • Business edits and validation
  • FROI and state specific questions maintenance system
  • Catastrophic escalation identification and tracking
  • Robust distribution module
  • Outsourcing First Notice of Loss Solutions

    Posted on

    March 20th, 2013

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    First notice of loss presents an area of great opportunities for many medium and large-scale businesses to improve their bottom line. Decreasing risk and shrink while increasing quality of life for employees is a trade-off where everyone wins. But if it sounds too good to be true, that’s because it can be deceptively complex. Understanding the necessary protocols, staffing a facility with trained professionals, and following up on issues around the clock demands a skill set that most companies lack. For precisely this reason, the practice of outsourcing FNOL solutions is both a logical choice and a sound investment. Leveraging purpose-built professional call centers to field first notice of loss claim intake and handling allows businesses of many sizes to become more agile and adaptable.