An accident can happen at any hour of the day. Knowing the help you need is available outside of normal business hours is essential for your personal sense of security.
Most insurance agencies have a hotline that operates 24/7 with professionals waiting to come to your aide — day or night. Some even offer online reporting for an added convenience. After-hours reporting is a service that’s sometimes outsourced to a third party to free up time for company employees. In addition, there are several benefits to accommodating customers after 5 p.m.:
- An accident can be reported at any time. There’s no waiting until the next day.
- It creates trust between the victim and the insurance agency.
- Benefits are delivered in a timely manner.
Accessible claim reporting is something most customers just expect of their insurance companies. Make sure your company’s system is flexible and designed based on the needs of your clients. For more information on how Actec can help you with an after-hours service, click here.